Andy's Frozen Custard

I’ve visited this location of Andy’s Frozen Custard many times, and my experiences have always been great. I’ve recommended Andy’s to others and truly enjoyed supporting this business. I always order a hot fudge sundae with extra hot fudge and have no issue paying for the additional topping. Unfortunately, my visit on February 21, 2026 was very different. A young man took my order, but a female employee brought it to the window. She commented with a negative tone, “that’s a lot of extra fudge,” and had an unpleasant expression. She then forcefully stuck the spoon into the sundae before handing it to me, which felt unprofessional. After returning to my car, I realized I had not been given napkins. When I returned to the window and politely asked for them, the same employee loudly responded, “WHAT?” I repeated my request and she curtly replied, “NAPKIN,” before handing them to me. As I walked away, she made a remark to the customer behind me that prompted them to look at me and smile, which made the situation even more uncomfortable. Because of this interaction, I did not feel comfortable eating the custard and I ended up throwing it away. I don’t feel comfortable coming back to this place again. This experience was disappointing and did not reflect the friendly service I’ve come to know. I hope management addresses customer service standards so future customers receive the respectful treatment they deserve.

andy’s frozen custard never disappoints – creamy, rich, and packed with mix-ins that hit the sweet spot every time. quick service, nostalgic neon vibe, and perfect for a late-night treat.

My favorite place to get something sweet. They have a large variety of things and flavors to choose from. I highly recommend this place. The staff is always friendly.

I enjoy a sweet treat here and there and the young people tht work here have always had the best attitudes and customer service.

The average experience you would expect from an Andy’s on a Friday night. Decent line of cars but they appears to move quickly. We went to the window and enjoyed it outside. No long lines or wait. Friendly staff. Good flavors with a lot of options and the ability to build your own.