Andy's Frozen Custard

I’ve visited this location of Andy’s Frozen Custard many times, and my experiences have always been great. I’ve recommended Andy’s to others and truly enjoyed supporting this business. I always order a hot fudge sundae with extra hot fudge and have no issue paying for the additional topping. Unfortunately, my visit on February 21, 2026 was very different. A young man took my order, but a female employee brought it to the window. She commented with a negative tone, “that’s a lot of extra fudge,” and had an unpleasant expression. She then forcefully stuck the spoon into the sundae before handing it to me, which felt unprofessional. After returning to my car, I realized I had not been given napkins. When I returned to the window and politely asked for them, the same employee loudly responded, “WHAT?” I repeated my request and she curtly replied, “NAPKIN,” before handing them to me. As I walked away, she made a remark to the customer behind me that prompted them to look at me and smile, which made the situation even more uncomfortable. Because of this interaction, I did not feel comfortable eating the custard and I ended up throwing it away. I don’t feel comfortable coming back to this place again. This experience was disappointing and did not reflect the friendly service I’ve come to know. I hope management addresses customer service standards so future customers receive the respectful treatment they deserve.

We went through the drive thru. The young man was friendly, helpful, and quick. We both ordered the small vanilla and chocolate swirl in a cup. It was delicious!

andy’s frozen custard never disappoints – creamy, rich, and packed with mix-ins that hit the sweet spot every time. quick service, nostalgic neon vibe, and perfect for a late-night treat.

The manager here, maybe about 65, watched outside as we sat in front of the menu clearly looking at it to decide what we want. We took maybe 5 minute maximum (nobody was behind us the whole time) because we were trying to decided while budgeting because we weren’t sure we would have enough. We go ahead and tell him our order and as we pull around from the window we can hear him yelling about us from inside angrily. genuinely upsetting

Tasted good. Be prepared for the heat to melt it pretty quickly! Wish they had tables with umbrellas for seating out there, though. Those metal benches in the sun aren't doing it.