Harbor Point Animal Hospital

If you have a special-needs pet, I would avoid this hospital. When we arrived for our scheduled grooming appointment, we learned the groomer hadn’t shown up—something no one informed us about—so we had to reschedule. We rescheduled, and he was eventually groomed, but now we’re being told a fecal exam is required, even though our pet is fully up to date on vaccinations and this was never required for any previous grooming visits. At our last vet visit, we were told the fecal test couldn’t be removed from the bill because it was part of a package, and that it was our choice whether we brought in a sample or not. Now we’re being told it’s no longer optional. It’s clear this isn’t about safety—it feels like they’re trying to stop seeing him. Understood. We will be taking our loves to a vet with no bias.

Our pups are well taken care of at Harbor Point. The staff are ALWAYS friendly and inviting! They know and love on our Aussies each time we visit. The care advice and exams are well received by both my pups and myself. We drive 30 minutes out of our way (passing 4 other vets) to come here.

Harbor Point worked in my dog today for an allergy shot that he really needed. Diamond is always so pleasant and smiles all of the time. The two techs that gave Marley his shot were so loving because he was a little nervous. He also goes for grooming once a month and Sommer does an amazing job. Thank you all for helping my dog through his allergies and many ear Infections before figuring out what he was allergic to.

​I used to be a client here several years ago and had a great experience, so after finally getting a new puppy, I naturally thought I’d bring him back. Unfortunately, the transition has already been disappointing, to say the least. ​Getting someone on the phone was a mission. No one answered and the voicemail said I might get a callback in 3 hours, which is wild for a vet office. Giving them another try, I called again and when I finally got through to someone, I found out that every vet I worked with previously has left. That was a huge red flag for me. ​I also looked into their "new" wellness plan, and the math just doesn't add up. They’ve done away with free exams and nail trims—now it’s only two "healthy" exams—and there are additional fees to now have your pet’s nails trimmed. It honestly feels like a cash grab where you end up paying more for way less service. ​After looking at other recent reviews, it seems like I’m not the only one noticing this trend. Something has clearly changed for the worse here recently. I’m glad I checked before committing; I’ll be taking my puppy elsewhere.

Prices have drastically increased and employees' attitudes have escalated. I'm very disappointed in having to leave the facility after bringing my pet there for 3 years. Dr. Rothe is a wonderful and caring vet, but I received horrible service while she was on maternity leave.