Net Positive Pool Services & Supply Store in Huntersville, NC

Just got hooked up with Tommy at Net Positive. They were professional, polite and timely. My first problem required me going to the store. Tommy had everything I needed in stock and waiting at the counter. Super helpful because of my time crunch! Next I needed service at my house. Tommy sent Steve to my house. Also timely, professional and polite. This crew represents superior quality, excellent communication and wonderful local business! I recommend 100%. Had to replace wireless antenna for app to work. Steve was even willing to reach out after the weekend to assist in any setup concerns.

Matt and the guys are the absolute best! I work for a company that supports Duke and getting the power on after storms. Matt and the guys went above and beyond by delivering salt, IN THE MIDDLE OF AN ICE STORM, to our yard so the guys could get to work safely. They kept their prices at normal rates when most are ripping people off just because they can. These are good humans! Use them for your next pool need!

I would highly recommend Jim and his team at Net Positive Pool Services. We had a pump issue under warranty by the company that built our pool, and they use Net Positive for repair/service. Turns out there was a connection issue going on in addition to bad parts, and Jim figured it out. He was super nice and so incredibly knowledgeable - Thank you!

I CAN NOT recommend Net Postive Pools for concise communications, service pricing clarity, and completion of services. First, I was told text communication was prefered but I never got a response from one of my texts. I was told initally that to clean my filters, pool, add chemicals and salt would be one visit and one price. Then after "completing" the service they infomed me that for additional $150 we will come back to complete the cleaning. I asked why can you not vaccuum all the obvious debris which is large leaves and mulch before adding chemicals they informed me that then they would have to vaccuum twice. Which makes no sense to me?! In fact I have video which showed they did not vacuum at all. In the end, I was told I should have sent a before photo...then I would have been told that it would be a two visit service. Either way I feel that I have been fleeced here. I would highly recommend taking your business elsewhere. Reply to Owner: If the pool was so “Green” then why does the report emailed after I had to contact you state the opposite? I stated in my original call that my pool was visible to the bottom as asked and could they clear up debris from the bottom of the pool during my service. If multiple visits would be necessary not even the pool techs stopped to knock on our door after asking them to keep us posted…they just left.

We’ve had two warranty equipment service calls with Net Positive Pools. Both times the techs have been very helpful, knowledgeable, friendly and timely. I’m happy to recommend them!